Frequently asked questions
Do you have a question about your training course, certificate, or access to the learning environment? Below you will find answers to the most frequently asked questions regarding our e-learnings, training courses, and support.
E-learning and training courses
After completing the registration process, you will receive a notification from us as soon as your enrollment is finalised. Within 1 to 3 business days, you will automatically receive an email with login details for the online learning environment. You can start right away and pause or resume at any time.
How long do I have access to my e-learning?
Access standardly remains active for 2 months after enrollment. Need more time? You can easily extend your access via our support department.
How long does an e-learning take on average?
Short modules usually take between 30 and 60 minutes. For all training courses, you will always find a time estimation on the course page. This is an indication and may vary per person.
Can I also follow training courses with my team?
Yes, you can. You can choose to participate in an open training course, or we can organise the session on-site at your company. Furthermore, e-learnings can be fully customised to include your company logo, custom examples, or specific topics.
Can I also take the e-learning in my organisation’s own LMS?
Yes, you can. We can provide a licence that allows you to access an e-learning course through your own LMS. This can be either a Eurofins training course or a fully customised training course developed for your organisation, using your own corporate identity.
Certificates and progress
Do I receive a certificate upon completion?
Yes, upon successful completion of your training course or e-learning, you will receive a digital certificate from Eurofins Academy. This also applies to in-company or customized training courses.
Where can I find my certificate?
Your certificates are always available for download in the learning environment under the 'My completed training courses' tab.
What if I don't pass the final assessment?
Don't worry: you can retake the test multiple times. Depending on the training course, you have a set number of re-examination attempts. If the number of attempts turns out to be insufficient to pass the test, the course may not be the right fit, and we will work together to find a suitable solution.
Access and account management
I lost my login details. What should I do?
Click on ‘Forgot password’ on the login page or contact our support department. We will send you new login credentials within a few business days.
Can I extend my access?
Yes, you can. Send a message to academy@ftbnl.eurofins.com stating the name of the training course and your registration email address.
Can I share my account with colleagues?
No, accounts are personal. For teams, we are happy to set up a group account or company portal.
Technical support
The e-learning won't start or keeps freezing, what now?
First, check if your browser is up to date (preferably Chrome or Edge). Still not working? Please contact us.
I'm not receiving any emails from the learning environment.
Check your spam folder and add our email address to your safe senders list.
Administration and payments
Will I receive an invoice after enrolling?
Yes, you will receive an invoice via email. For corporate clients, payment by invoice is available, with a standard payment term of 30 days.
Can I cancel my enrollment?
Cancellation is free of charge up to 7 days before the start of a live training course. After that, 50% of the participation fee will be charged. Does it concern an e-learning? Please contact us to ask about the options.
Is your question not listed here?
Get in touch with the Eurofins Academy team.