Eurofins team values your complaints and suggestions highly. We will handle your feedback per standard procedures to keep improving our service for you.

Complaint Handling Process:

1. Complaint Filing: You may raise any dissatisfaction regarding our services or products through your designated sales/customer service representative or via our complaint email.
2. Quick Acknowledgment: We will confirm receipt of your complaint within 48 hours and simultaneously notify the relevant responsible departments.
3. Investigation and Handling: Under the supervision of the Quality Department, the responsible department will objectively and impartially record and investigate your concerns, collect relevant materials and information, and conduct root cause analysis.
4. Corrective Actions and Feedback: We will develop and verify the effectiveness of corrective measures. Throughout the entire process, we will act with the utmost sincerity and effort to ensure your satisfaction.