Eurofins PSS delivers scientific laboratory management and testing solutions at the client’s site when needed the most
Lisa Collins, PSS US West Coast Business Development Specialist, LisaCollins@eurofinsUS.com; Carolyn Garrett, PSS US East Coast Principal Business Development Specialist, CarolynGarrett@eurofinsUS.com
Clients’ challenge case study: When the global crisis of COVID-19 hit, many PSS clients did not have existing policies/procedures in place to support employees who needed to remain onsite and those who now had to work remotely. Additionally, cost control measures were instigated in preparation for the financial impact of COVID- 19 with hiring freezes proving to be the most common strategy. Programmes needed to advance and still required support; companies found themselves unable to hire their own staff, recognising temps as typically not an optimal option. With internal management from resources already stretched, they searched for alternative solutions.
PSS Background/Solution: A global, award-winning managed service provider, Eurofins PSS Insourcing Solutions® (PSS) places its people at clients’ sites dedicated to managing laboratory services while eliminating headcount, co-employment and project management worries with 2,500 employees, 85 sites, 17 countries. As COVID-19 spread globally, the PSS Leadership Team pivoted and implemented a comprehensive COVID Response Action Plan to ensure employees’ safety and maintain business continuity. A Crisis Management Team was established by working with clients to identify critical work to be performed onsite/ remotely, culminating in a COVID Preparation Response Action Plan, including:
- Comprehensive communication plan (employees and clients)
- Physical assessments
- Work schedules adhering to social distancing guidelines
- Checklists/guidelines for an identified illness
- Contact lists/backups
- Training plans
- Daily inspiration to encourage employee’s engagement/wellness
Since Eurofins PSS has decades of laboratory management experience, global teams were prepared to proficiently recruit, hire, manage, and perform laboratory and manufacturing operations, while using clients’ quality systems/equipment and accommodating groups of any size/length of term to safely maintain business continuity when client headcounts were not available.
Keys to PSS success? The PSS approach is systemised and proven successful, and clients across the globe see value in having a strategic partner now more than ever. PSS forges a strong partnership with clients, understanding expectations, agreeing on metrics, and establishing on-site leadership who report to PSS management to ensure the team is motivated, engaged, and exceeds client expectations. Celebrating 18 years with 15 strategic partner awards for delighting clients, HR and great place to work best practices, PSS customises solutions to fit clients’ individual needs. The PSS philosophy: “Find great people, take great care of them, so they in turn will take great care of clients” is at the heart of every action and has never been more crucial than when faced with a global pandemic.
A Client’s Feedback: “We are very appreciative of Eurofins employees supporting our group at this difficult time. Eurofins colleagues have been on-site delivering quality work with added stress on themselves and their families having to leave their homes and commute to labs while interacting with others. Eurofins employees have maintained professionalism helping to identify areas of improvement for social distancing guidelines to ensure safety. Thank you for all of your dedication and commitment!”
For more information, visit: www.eurofins.com/biopharma-services/product-testing/services/professional-scientific-services/