Eurofins Food Assurance impartiality & integrity
At Eurofins Food Assurance, we are committed to upholding the highest standards of integrity, impartiality, and confidentiality in all our certification activities. Our integrity and impartiality policy ensures that all our decisions are made objectively, independently, and transparently, safeguarding the trust you place in our services.
Our commitment
- Total impartiality:
We have implemented rigorous mechanisms to prevent and manage conflicts of interest, ensuring that our decisions are based solely on objective evidence. - Our mandatory disclosure policy requiring all staff members and subcontractors to report any potential conflicts of interest. We conduct risk assessments of potential conflict of interests in order to implement appropriate mitigation measures and corrections wherever necessary. Our Compliance Department verifies the robustness of the system for each certification body within Eurofins Food Assurance and conduct independent investigations when an incident is reported.
- Guaranteed confidentiality:
All information provided by our clients is strictly protected. Our teams sign confidentiality agreements to ensure that your informati on is used only in the context of certification. - Independent decision making:
A clear separation of roles within our organization ensures that audits and certification decisions are carried out independently of each other and that certification operations are kept separate from all other activities.
Read our full policy
To learn more about our commitment to maintaining integrity and impartiality in our certifications, we invite you to read our full Policy on Impartiality.
This form allows you to easily report impartiality concerns, including issues like financial or auditing conflicts, favoritism, fraud, corruption, pressures, or any undue influence.
All information received will be processed confidentially and fairly.
If you want to validate food safety certificates issued by Eurofins Food Assurance, you can submit your requests to us by providing the certificate(s) concerned, certification standard(s) involved and name(s) of certificate holder(s). Verification will be conducted as soon as possible.
Please note that Eurofins Food Assurance Certification is exclusively responsible for audits, certification, and related assurance services. We do not process inquiries or complaints regarding laboratory analysis reports (including food, medical, environmental, and other testing). For any questions about laboratory results, please contact the issuing laboratory directly.