An FSP model like Professional Scientific Services® is a fully managed scientific solution
With a highly competitive scientific talent market and limited local candidate pools, our biopharmaceutical client struggled to recruit and retain QC analysts—resulting in growing backlogs, timeline pressure, and rising costs. Eurofins Professional Scientific Services Insourcing Solutions® delivered a scalable scientific solution that strengthened hiring, improved productivity, and relieved operational strain.
The challenge our client faced
With low rates of unemployment in the scientific pool, there is strong competition for talent, with companies finding it difficult to retain staff. Our biopharmaceutical client had ongoing issues with recruiting and hiring QC analysts in a location with a small candidate pool. This was causing their backlog to grow, with pressure on timelines and costs mounting as client staff turnover increased.
Our solution to their problem
Eurofins PSS Insourcing Solutions® (PSS®) took the burden of interviewing, hiring, and managing employees away from the client, freeing up their resources to focus on project priorities. Our “Train the Trainer” module enabled them to train PSS employees at the outset on their standard operating procedures (SOP) and quality systems, reassured that those PSS employees would take on future training responsibilities and free even more of their resource.
The results
PSS® was able to cast a wider net for talent, taking transferrable skills into account and utilising a targeted, behavioural-based selection process. In under 45 days we hired and onboarded a highly effective team of six analysts. Through our comprehensive core training program, we quickly got the team qualified in technical and regulatory compliance, enabling them to support finished product release and stability testing on-site. The team cleared the client’s backlog and began meeting timelines. Using PSS® to relieve the pressure on the client’s staff helped improve overall employee retention and save time and money.
The keys to our success
The PSS® on-site model alleviates long-term costs for our clients, while it takes care of our employees by providing comprehensive benefits, employee engagement, and career development.
Our success has been proven over the last 25 years. With an approach focused on strong employee engagement and exceptional client service, PSS® optimises operational excellence through agreed upon metrics and innovative Lean process improvements, all of which are managed by PSS® on-site leadership.