We previously communicated that we were planning to retire the historical Panlabs and Cerep “Data On Line” functionalities on our historical websites on Dec 31, 2017. We have decided to temporarily extend the date to give those clients who have not yet downloaded their historical study data and reports a little more time to do this. This temporary extension will also provide clients time to sign up for our NEW EPDS integrated website and eCommerce system at www.eurofinsdiscoveryservices.com and to start using all of its new functions.
Note, in the near future, we will still retire our historical Panlabs and Cerep website content, online catalogs, and data portals, and we will only be using our NEW EPDS integrated system at www.eurofinsdiscoveryservices.com, therefore you should complete these important actions as soon as possible.
For historical studies, what actions do clients need to take and what is the potential impact of this change on my studies?
If you have completed studies prior to Dec 31, 2017, and have not already downloaded your data and results, you should do this as soon as possible. This action is required to ensure no disruption for your ability to access your historical data and reports that were previously found on our legacy Panlabs and Cerep systems.
What happens if clients don’t download their historical data and reports?
If you have completed studies prior to Dec 31, 2017, and have not downloaded your data and results, in the near future you will have a disruption in your ability to access your historical data and reports that were previously found on our legacy Panlabs and Cerep systems. Your historical data and reports are still archived at EPDS, and can be retrieved later, but this will require a specific request to our Client Services team and it will take additional time and may require additional fees.
What happens if I don’t register for a new account for your new EPDS integrated website & eCommerce system?
Registering for your new account will provide you with full access to all of your quotes, orders, new study information, data and reports that you will access through our new integrated system at www.eurofinsdiscoveryservices.com. Please note, from Nov 15, 2017 the data and reports for all new studies are now being posted only on our new EPDS integrated website and eCommerce system data portal.
If you do not register, you won’t be able to use the benefits of the new EPDS integrated system…and most importantly you won’t be able to quickly access your data and reports online when your study completes.
Why are we retiring the Panlabs and Cerep website content, online catalog, and data portals?
We have been working for more than a year on a new website, integrated with an innovative eCommerce (eCOM) system, to make the purchasing process more seamless and streamlined for our clients. From inquiry to report, we want to deliver the info you want, at the right time, for your needs. In Sept of 2017, we were excited to announce that our new Eurofins Pharma Discovery Services (EPDS) website and integrated eCommerce (eCOM) system was launched and is available.
In parallel, as we have been communicating throughout Oct – Dec 2017, we have been inactivating the current Panlabs and Cerep website content, catalogs, online quoting & ordering, and Data On Line portals in defined phases, to completely transition to our new integrated website and eCommerce system. For our websites and eCommerce systems to function appropriately, unfortunately we cannot keep these historical sites and systems active indefinitely.
How do I register for the new integrated website and eCommerce system?
It is important to note that our new EPDS website and eCommerce system does require you to register again as a user, as we are unable to transfer your current Panlabs or Cerep registration info to the new website. Start exploring the new site today and register for your new MyEPDS account at www.eurofinsdiscoveryservices.com or just click on the button below
Registering is as EASY as 1, 2, 3:
1) Click on the registration button to the right
2) Create your user name, password, and submit
3) When you receive your authentication email, click the link to confirm your registration
You will be verified and updated when your account is active.
Once you are registered for our new integrated system, you can generate quotes, place orders online, and receive data and reports from all of your EPDS studies on 1 website and eCommerce system.
Where can I get more information about the new EPDS integrated website and eCommerce system?
To learn more about all of the new capabilities we’ve added to make the purchasing experience better and more efficient, and to experience the numerous functionality and user experience improvements we’ve added to our website content, start exploring by viewing our MyEPDS support page.
You can also contact our Client Services team at email@example.com to discuss your questions and feedback