第一条 适用范围   1.1 欧陆检测技术（深圳）有限公司、欧陆检测技术服务（东莞）有限公司、上海欧陆商品检测有限  公司青岛分公司、上海欧陆商品检测有限公司、欧陆检测技术服务（常州）有限公司、欧陆检测技术  服务（杭州）有限公司或其任何分公司、子公司（以下统称为“欧陆”）所接受的订单，包括以电话  方式作出订单但尚未书面确认以及以送达样品方式作出的订单，均受本通用条款（以下简称为“本条  款”）的约束。附有本条款的合同自欧陆接受订单时起生效。有以下情况之一的，视为欧陆接受了订  单：（1）欧陆开始履行订单的内容，此种情况无须欧陆的书面确认；（2）欧陆以书面形式接受订单。   1.2 本条款取代欧陆与客户（以下简称为“双方”）之间先前以口头或书面形式订立的所有报价单和  协议。除非双方另有约定，否则本条款优先于所有在此之后双方订立的与本条款相冲突或不一致的书  面协议中的条款。欧陆的高级管理人员（除欧陆的执行董事或总经理以外）、员工、代理人或分包商  均无权变更或放弃本条款中的任一条款，或作出与本条款中的任一条款相冲突或作出意图推翻本条款  中的任一条款的任何陈述。除非经欧陆的执行董事或总经理书面同意并签字，否则欧陆均不受上述变  更、放弃或陈述的约束。   第二条 订单的确认   2.1 客户的订单只有在以附有客户信头的邮件、传真或其他电子讯息的方式发送，或使用欧陆认可的测  试申请样板发运单或电子订货单的方式发送的情况下方为有效。就本条款对于订单中所涉的商业条款  未进行特别约定的内容（包括价格、预计的周转期和交货期），须在订接单中时予以约定。客户须在  以电话方式作出订单后立即以书面形式向欧陆确认，并且当客户根据欧陆供客户参考的报价向欧陆发  送样品时附上客户自身信息的，将被视为客户已向欧陆下达出具订单。除非该订单是清晰、明确 的， 并且包含了所有必需的信息，否则欧陆没有义务开始进行任何实际工作（包括但不限于分析、测试、 检验等）。   2.2 除非经欧陆的执行董事或总经理书面同意并签字，否则客户在任何时候建议或提出的任何与本条款  不符的条款（包括但不限于客户在订单、指示或其他文件中建议或提出的条款）将会因被视为是对本  条款的实质性变更而被拒绝并且无效。此外，在先前的订单中约定的特殊条款，包括特殊的价格条款， 将不能自动地适用于以后的订单。欧陆接受的每一份订单将被视为是欧陆与客户之间一份独立的合同。   2.3 对于已送入实验室的样品提出附加额外服务的要求的，将被视为一个新的订单，欧陆将根据报价  单另行收费，预计的出报告日交货期也可能被相应地予以延迟。   2.4 对于实验室外的任何样品揽收或采样服务等物流服务费用需由客户全额支付，除非客户在揽收服   务前的48小时前，采样服务的96小时前，及评审服务的一周前取消或变更服务。所有分析服务均需由  客户全额支付，除非客户在揽收样品前取消或变更服务。   第三条 价格及付款方式   3.1 除非订单中另有特别约定，否则欧陆的价格只适用“出厂价”，不包括须另行支付的包装费。任何  额外的费用或支出（例如，欧陆用于发生的与订单有关的费用和支出）均须由客户支付。   3.2 欧陆的报出的价格包含所有相关税费。    3.3 发票可通过支票、银行汇款或直接付款的方式结算。任何其他付款方式须事先经欧陆的书面同  意。客户负责提供银行账户的资料。   3.4 欧陆有权要求以收到客户支付的报价单上所载明的100%的款项作为开始从事订单项下工作的先决  条件。   第四条 客户提供样品或材料的义务   4.1 样品或材料必须处于合适的待测状况，为出具报告/进行分析/报告出具或订购产品的生产检测审验  过程能顺利进行而做好准备。在进行检测，起草报告，或实际操作之处理样品、起草报告或在生产中  使用样品或材料之前，欧陆有权通过对样品或材料进行初步检测来检查其状况。若客户提供的样品或  材料与本4.1条款的要求不符，则客户应承担上述初步检测的费用。若根据初步检测的结果得知，对  该样品或材料的分析检测或生产是不可能进行的，或只能在比最初预期更加困难的条件下进行，例如， 如该样品或材料已被混入了客户事先未告知报告的外来异质材料或物质，或已被降解，对此，欧陆有  权暂停或终止该订单的履行，且客户应承担欧陆因此而发生的费用及开支。   4.2 客户须确保且特此保证，其所提供的样品在样品放置地、运输中、实验室里或其他地方均不会对  欧陆的楼宇经营场所、仪器、全体工作人员或代表造成任何危害。客户有责任确保符合有关有害废弃  物的规定，包括有关信息、运输和处置理方面的规定，并且有责任告知欧陆全体工作人员或代表有关  该样品对健康和安全的隐患，包括告知任何已知或疑似有毒的或其他可能出现在样品中的污染物、 可能的污染程度以及该污染可能对欧陆的经营场所、仪器、全体工作人员或代表造成的危害。客  户有义务赔偿欧陆或其全体工作人员或代表在样品所在地、运输途中或实验室里所遭受的因客户  的样品或样品所在地的环境条件引起的经济损失、损害、债务、伤害。客户应承担由于因适当处  置理由样品引发的有害废弃物而发生的所有额外成本，而无论其是否被描述认定为有害废弃物。 根据欧陆的要求，客户须向欧陆提供样品的确切构成或成份。   第五条 样品材料的所有权、样品的储存和知识产权   5.1 为履行订单之必要，欧陆将取得样品的所有权。除非由客户支付存储费，否则欧陆没有义务或责  任存储已被送到欧陆的样品，包括须冷藏的样品。若客户支付存储费，欧陆将根据专业惯例，采取  商业上合理的措施来存储样品。   5.2 欧陆可以在分析、测试、检验等完成后立即处置或销毁样品，但欧陆和客户对样品的保留另有书  面约定的除外。欧陆也可以在约定的保留期届满后处置或销毁样品，而无须再通知客户。为符合任何  相关规定（例如，有关有害废弃物处理的规定）而发生的额外费用须由客户承担。若客户要求返还不  需要的样品或材料，欧陆将其返还给客户而发生的所有费用和风险由客户承担。   5.3 欧陆的名称、服务标记、商标和版权，包括“欧陆检测技术（深圳）有限公司、欧陆检测技术服务  （东莞）有限公司、上海欧陆商品检测有限公司青岛分公司、上海欧陆商品检测有限公司、欧陆检测  技术服务（常州）有限公司、欧陆检测技术服务（杭州）有限公司”名称的所有权，均应是并且持续  是欧陆单独拥有的资产，除非经欧陆事先书面同意并且仅以欧陆规定的方式，否则客户不得使用。客  户不得对上述标记及商标的有效性提出质疑或采取任何可能损害欧陆的商标、形象或声誉的价值或信  誉的行动。   第六条 交货期及周转期 6.1 交货期和周转期是预计的，不构成欧陆的承诺。但尽管如此，欧陆应会尽商业上合理的努力如期  完成。   6.2 分析完成后，欧陆应立即将结果以电子邮件和/或平信或其他双方约定的电子方式送达至客户在订  单中指定的人员。   第七条 所有权转移   7.1 欧陆提供给客户的任何分析结果、产品、设备、软件或诸如此类的所有权将继续由欧陆持有，直  至客户已全额付清了所有发票金额，且在上述发票金额未全部付清之前，客户没有所有权或其他权利   来使用它们。此外，即使欧陆已接受且开始履行订单，但若客户延迟支付欧陆根据该订单或任何其他  订单应收的任何到期款项，则欧陆有权在任何时候停止履行该订单和停止为客户所做的任何工作。   7.2 即使客户已支付了全额款项，但欧陆仍有权以无法识别客户的匿名方式储存、使用和发表所有分  析结果。   第八条 有限的担保和责任   8.1 订单的处理是根据欧陆现有的技术、成熟的以及其研发的方法和其通常运用的技术和方法的情况  而定的，且结果并不总是100%精确或完全适用。分析、解释、评估、咨询工作和结论的提供将会尽  到商业上合理的谨慎义务，但欧陆不能保证上述分析、解释、评估、咨询工作和结论总是正确的或  绝对的。若订单中无特别约定，则该有限的担保期限将自收到样品送达至客户后的六（6）个月届满。 在任何情况下，若客户希望在重要事务上依赖于欧陆提供的服务，客户必须独立地核实欧陆所提供  的任何结果、解释、评估和结论的有效性，并且由客户自行承担风险。   8.2 每份测试/分析报告是专属于欧陆所分析的该份样品的。若因欧陆没有收到客户明确的指示，且客  户未就抽样方案（包括抽样对象、抽样频率等）及检测精准度范围向欧陆作出明确指示并支付相应费 用，或因客户没有听取欧陆的建议，导致抽样方案或分析的范围被证明是不充分或不适当的，欧陆将  不承担任何责任。   8.3 客户需负责向欧陆妥善送达需检测/分析的样品或生产的材料。除非经欧陆书面同意，否则欧陆不  承担任何样品在运输途中发生的损失或毁坏，以及对任何设备或物流服务提供的场地所遭受的损失或  毁坏。客户在任何时候均应对其发出的样品或材料的安全、包装和保险承担责任，直至将上述样品或  材料送达到欧陆的办公室或实验室。欧陆将尽商业上合理的关注意义务来处理和存储样品，但即使上  述样品或材料已送达到欧陆的办公室或实验室，欧陆也不对上述样品或材料的任何损失或毁坏承担责  任。   8.4 客户向欧陆保证并且指出，所有送到欧陆进行分析、测试、检验等的样品均处于安全的、稳定的  状况。客户向欧陆承诺，若因样品不安全、不稳定而导致欧陆或欧陆的全体工作人员工或代表遭受任  何损失、伤害、索赔和费用的，客户将对此承担损害赔偿责任，尽管客户已对样品的情况向欧陆发出  过指示或已在订单中提出样品存在的问题。若样品是存在危险的或具有危险性质的，客户须在每次出  货前以书面形式通知欧陆，并对包装、样品和/或集装箱进行适当地标注。   8.5 除非双方另有明确的书面约定，本合同项下的法律关系仅限于客户和欧陆之间。任何订单均不产 生第三方受益权或附带保证。若任何第三方以任何方式就客户或其订单向欧陆提出索赔，客户应赔偿 欧陆因此遭受的所有损失，并使欧陆免受该索赔的损害。    8.6 测试/分析报告中所陈述的欧陆的调查结果仅针对相应的测试/分析试样。除非在测试/分析报告中有  特别或明确指出，否则在上述测试/分析报告中所陈述的结果不将作为对质量或对被提取测试/分析试样  的整批货物的特性进行的说明。测试/分析报告的内容仅反映欧陆在进行试样测试/分析的当时所得出的  调查结果，欧陆没有义务在出具测试/分析报告后对其进行更新。测试/分析报告中将陈述欧陆进行试样  测试/分析后所得出的结果，该结果是基于本测试/分析申请表中所述的或附带的提供给欧陆的书面信息  所作出的。测试/分析报告将表示双方对测试/分析报告中的主要事项已完全理解，且未经欧陆事先书面  同意，不得对其进行变更、曲解、推断或推论。   第九条 责任限制   9.1 除根据相关法律规定，此种限制是被禁止或无效的以外：（1）欧陆（连同其工人、职员、雇员、 代表、经理、官员、董事、代理人、顾问以及欧陆所有的合作伙伴和关联公司，统称为：“欧陆赔偿  方 ”）仅对因欧陆赔偿方在履行订单过程中的故意不当行为所造成的、且经证实的直接损失承担责  任，并且客户应当在自知道相关索赔之日起六个月内向欧陆发出书面通知，且相关法律程序要在自欧  陆提供服务之日起两年内进行（除非相关法律规定了更长的期限且不能以合同的约定对期限予以限  制）；（2）在任何情况下，无论索赔是基于合同、侵权、过失、无过错责任还是其他法律依据，客  户在根据本条款对欧陆的服务向欧陆赔偿方提出的每一个索赔主张或一系列相关的索赔主张时，以及  客户根据本条款对欧陆的服务采取排他性的救济手段时，欧陆赔偿方的责任均应被限制于下列较低的  一个：①因欧陆赔偿方在履行订单过程中的故意行为而造成的直接损失或毁坏；②欧陆根据订单已实  际从客户收到的金额的十倍，但最高不超过人民币拾万元（人民币 100,000.00 元）。   9.2 欧陆赔偿方对客户或任何第三方遭受的任何间接、直接或附带损失或毁坏（包括但不限于经营亏  损、利润、商誉、商机或诸如此类）不承担任何责任。   9.3 欧陆接受订单的条件是客户通过发送订单的方式同意赔偿欧陆赔偿方所遭受的因其执行在本条款  内容项下的角色或根据本条款提供服务、产品、软件而引起的或与之相关的任何损失、伤害、索赔及  费用，但根据本条款须由欧陆赔偿方承担的除外。   第十条 重新分析/测试   客户对分析/测试的结果有异议的，可以在自收到分析/测试结果之日起三十日内提出。除非重新分析/ 测试后的结果与第一次的结果不一致，否则客户应承担因重新分析、测试或检查而发生的费用。此  外，重新分析/测试只有在欧陆收到客户的异议时，其尚有足够数量的原样品在场的情况下才能进行， 否则客户须承担因重新分析/测试而发生的所有费用，包括采样、运输、测试、分析和处置的费用。   第十一条 不可抗力   欧陆对于因其无法预见的、超出其合理控制范围的或为遵守政府要求、法律、法规的事件或情况发生  而造成的延迟、错误、损害或其他问题不承担责任。   第十二条 对客户资料的保密及处理   12.1 欧陆有权留存和处理从客户处以任何方式获取的个人或商业资料，无论上述资料是直接来源于客  户或第三方的。欧陆应根据相关法律规定，尽商业上合理的努力对上述资料进行保密。   12.2 欧陆应尽商业上合理的努力对所有分析结果和服务报告进行保密，但欧陆根据本条款第7.2条的  约定行使权利，以及欧陆为了证明其有权收取服务款项而使用上述分析结果和服务报告时，不受此   限。 12.3 分析/测试结果仅为客户的使用而准备和提供，且未经欧陆事先书面同意，不得以任何目的向第三  方泄露。此外，客户须对欧陆提供的所有服务和服务结果，以及欧陆交付的产品和软件的构成进行保  密。未经欧陆事先书面同意，分析/测试结果不得被公开披露或利用。即使获取了欧陆的书面同意，但  客户（1）仍须对因将上述结果向第三方披露而发生的任何后果以及该第三方对上述结果的任何信赖承  担责任；（2）在此同意保护欧陆赔偿方免受于因上述披露或上述任何第三方的信赖而引发的任何责   任。   第十三条 免责声明和其他规定   13.1 与欧陆提供的测试服务、结果、设备、产品或软件的方式、质量和期限相关的所有条款、条件和  担保（包括任何对可销售品质或对某特定用途的适用性的默示担保），均在法律允许的范围内，在最  大程度上排除欧陆的责任。欧陆在本条款项下的担保、义务和责任是具有排他性的。   13.2 欧陆可以不时地以书面形式修改本条款。欧陆在接受订单时，该订单将受届时有效的、最新版本  的通用条款的约束。   13.3 若有法院搁置、限制或使本条款中的任何部分条款无效、不合法、无执行力的，并不影响本条款  中对其他条款的最大程度适用本条款中的其他所有条款，仍应被尽最大可能的程度去适用。   13.4 无论是欧陆或是客户未能行使本条款项下的权利的，均不构成是对该权利的放弃或丧失。   第十四条 适用法律和管辖   14.1 本条款的解释、效力和履行均受中华人民共和国法律的管辖。   14.2 凡因本条款引起的或与本条款有关的任何争议，均应提交中国国际经济贸易仲裁委员会，按照申  请仲裁时该会现行有效的仲裁规则进行仲裁。仲裁裁决是终局的，对双方均有约束力。   第十五条 生效与变更   15.1 该条款于 2020 年 11 月 1 日首次颁布，于 2026 年9 月 4 日更新生效。   第十六条 文字   本通用条款用中、英文书写。若中、英文版本有差异的，以英文版本为准。 

1.    Applicable conditions:

1.1.  The provision of services or goods, and any related work (collectively, the “Services”) as described in an offer or quotation (collectively, the “Offer”) and carried out by the Eurofins legal entity as per the Offer (the “Service Provider”), shall be governed exclusively by these General Terms and Conditions of Sale (the “GTCS”). These GTCS shall form the basis of the agreement between the Service Provider and the customer or any of its Affiliates (as defined below) or authorised representatives (the “Customer” and collectively with the Service Provider as the "Parties" or the “Party” individually) and shall prevail over any conflicting terms in the Customer’s documents, including their general terms and conditions of purchase. The GTCS supersedes all prior verbal or written price quotations or agreements. Any modifications to the GTCS require the written agreement of both Parties.

1.2.  The Service Provider undertakes to perform the Services wholly and exclusively as described in the accepted Order, it being understood that no implicit or implied services are included. 

2.    Order Acceptance and Contract Formation:

2.1.  A contract incorporating these GTCS (the “Contract”) is formed when the Customer issues an order in response to the Service Provider’s Offer (the “Order”), and that Order is accepted by the Service Provider. It shall be deemed accepted and effective when: (i) the Offer (with the GTS attached) is explicitly accepted and signed by the Customer; or (ii) the Service Provider explicitly confirms acceptance of the Order in writing, or (iii) the Service Provider proceeds with execution of the Order without requiring written confirmation. 

2.2.  The commercial aspects of the Order that are not expressly covered by these GTCS, including pricing, estimated turnaround times, and delivery dates, must be agreed upon, in writing, at the time of ordering. 

2.3.  The Contract shall consist of the following documents (in order of precedence, unless expressly agreed otherwise): (i) these General Terms and Conditions (GTCs), except for those specific parts or provisions that are explicitly derogated from in writing in the Order and expressly agreed by both Parties, in which case such agreed deviations in the Order shall take precedence, (ii) the Order issued by the Customer and accepted by the Service Provider (which implies acceptance of the GTCS), (iii) the Service Provider’s Offer (including quotation and any referenced specifications or scope of work), and (iv) any addendums, annexes, or payment schedules expressly agreed in writing by both Parties.

3.    Performance conditions:

The Service Provider shall perform the Services [Option: For Civil Law countries: as an obligation of means,] with reasonable skill, care, and diligence, in accordance with applicable industry standards, as well as any specific requirements and criteria explicitly agreed upon in the Contract. 

The Service Provider shall not be liable for any failure of the Services or the deliverables to comply with the provisions of clause 3, where the same arises directly or indirectly and whether in whole or in part as a result of: (i) a breach by the Customer of any of its obligations under this Contract; (ii) an event of Force Majeure; (iii) any design, specification or requirement of the Customer; or (iv) use of the Customer materials (including products and samples).

4.    Time of completion - acceptance:

4.1.  Unless expressly agreed otherwise in writing, time shall not be of the essence for the performance of the Services under the Contract. The effective date shall be the start date on which the work commences, and the term of the Contract shall continue until the Services have been fully performed in accordance with the Contract, unless otherwise agreed in writing by the Parties.

4.2.  Obstructions or interruptions beyond the Service Provider's control will suspend the time of completion. 

4.3.  The Customer shall approve, reject with reasons, or provide comments on any deliverables, or requests for acceptance of the Services, within fifteen (15) calendar days of Service Provider’s submission of the deliverables to Customer. In the absence of a timely response with written justification or evidence of refusal, the Services or deliverables shall be deemed accepted without reservation. 

5.     Price:

5.1.  Unless otherwise stipulated in the Offer, the fixed amount price as specified in the Offer and all the prices referred to in the Offer, (hereafter the "Contract Price"), shall be stated in the currency of the country where the Service Provider performs Services. The prices can be updated and/or revised, by written agreements between the Parties, on an annual basis, based on the applicable consumer price index of the relevant jurisdiction in line with the percentage increase in the preceding 12-month period, but only where permitted under applicable law and where the project or deliverables extend beyond one year, unless otherwise agreed to by the Parties in writing. 

5.2.  Contract Prices are exclusive of applicable taxes (including, without limitation, sales, use and VAT) and are based on tariffs in force on the day of the remittance of the Offer to the Customer. Applicable taxes are those in force on the date of invoicing.

5.3.  The Contract Prices are applicable to the current Offer and do not apply to additional or further Orders. 

6.    Payment – Delay in payment:

6.1.  Payments shall be made according to the Service Provider's invoice, and always subject to clause 6.2, net and without discount. Invoice issuance and payments shall be made upon completion of milestones or service stages, as set out in any payment schedule.

6.2.  Unless the Parties have agreed otherwise, all invoices shall be paid within thirty (30) days from the invoice date. Any dispute regarding an invoice must be communicated in writing to the Service Provider within thirty (30) days of the invoice date. Any invoice not disputed, in writing, within this period shall be deemed approved, and the Service Provider shall be entitled to receive payment for the Services as specified in the invoice. The full payment of the price shall trigger the transfer of ownership of the deliverables (i.e. all materials specified in a particular Order to be provided by the Service Provider to the Customer as part of the Services under the Contract) to the Customer.

6.3.  The Customer shall pay the undisputed amount in case of a dispute. The disputed portion of the invoice may be withheld until resolution of the matter, but the Customer may bear the interest referred to in clause 6.4, from the due date of the payment, unless agreed otherwise by the Parties. Any costs reasonably incurred by the Service Provider as a result of the late payment, limited to those arising from collection efforts, shall be borne by the Customer.

6.4.  Any invoice remaining unpaid after the due date may, where permitted by applicable law, be subject to applicable statutory interest, an administrative penalty, and/or extrajudicial costs.

6.5.  If the Customer or its contractor delays, suspends, or halts the Services, all completed work and incurred costs become immediately payable, without prejudice to any further compensation due to the Service Provider. Upon termination or expiration of the Contract, the Customer must pay for all Services performed and authorised expenses incurred up to that point, including any work-in-progress started before receiving notice of termination, and including a proportionate share of the Service Provider’s profit margin.

6.6.  There shall be no right to set off by the Customer under the Contract.

7.    Liability and Insurance:

7.1.  In no event shall the Service Provider be responsible for penalties, liquidated damages or any indirect, immaterial, consequential, incidental, punitive or special damages (including without limitation damages for lost profits or revenue, loss of use, business interruption, loss of information,  the procurement of substitute services or other damage based on lost future incoming cash flows or lost benefits/savings) of the Customer or of any third-party, even if Service Provider has been advised of the potential for such damages and whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise.

7.2.  Notwithstanding anything to the contrary stated elsewhere, Service Provider's total aggregate liability, whether arising from contract, tort (including negligence), breach of statutory duty, or otherwise, for all claims, losses, damages, and expenses arising out of or in connection with the Contract, whether before, during, or after performance of the Services, shall be limited to (i) [one hundred percent (100%)] of the Contract Price, due and paid by Customer to Service Provider in the past twelve (12) months in relation to the applicable  Order giving rise to such liability, OR (ii) [two hundred fifty thousand euros (250 000 EUR)], per calendar year, whichever amount is less. This cap includes, without limitation, indemnification for third-party claims, penalties, and termination fees. Any other liability that cannot be excluded or limited by applicable law is excluded from the cap.

7.3.  For the avoidance of doubt, the Parties acknowledge and agree that in no event shall Service Provider nor any of its affiliates (i.e. any entity that directly or indirectly controls, is controlled by, or is under common control with a Party, hereafter an “Affiliate”) be jointly and severally liable with respect to any Order placed by the Customer or any of its Affiliates. Service Provider and its Affiliates are separate and distinct legal entities, and Service Provider shall not be deemed to have any obligation with respect to another Affiliate’s performance or non-performance of any obligation under this Contract or any Order. Each Affiliate shall be solely responsible for its own actions, inactions, and obligations arising from its specific Contract.

7.4.  Each Party shall maintain insurance sufficient to cover its interests and liabilities, including, without limitation, workers' compensation (if applicable) and general liability.

8.    Warranties and Indemnification:

8.1.  Only where permitted under applicable law and except as expressly set forth in the Contract, Service Provider makes no warranties of any nature, whether written, oral, expressed or implied under this Contract or any Order under it, and, to the fullest extent permitted by law, Service Provider specifically disclaims all other warranties, including without limitation, any warranty of suitability, merchantability, non-infringement or fitness for a particular purpose.

8.2.  The Customer shall indemnify, defend, and hold harmless Service Provider, its Affiliates, or their respective officers, directors, and employees (collectively, the “Service Provider Indemnitees”) against any kind of third-party claims, liabilities, costs, damages, suits, actions, debts, charges and expenses (including reasonable attorney’s fees, court costs and any amount paid in settlement) (“Claims”)  that Service Provider Indemnitees shall or at any time may sustain to the extent such Claims arise from or in connection with: (a) fraud, negligence, or the wilful misconduct of the Customer, its Affiliates, and their respective officers, directors, employees, and agents; (b) the receipt or use of materials provided by the Customer or its Affiliates under the Contract; and/or (c) the unauthorised use of the Services or deliverables provided by Service Provider under the Contract. This indemnity excludes Claims arising from fraud, gross negligence, or the wilful misconduct of the Service Provider Indemnitees.

9.    Intellectual property:

Each Party retains ownership of its respective background intellectual property (“IP”). All inventions and deliverables created under the Contract shall belong exclusively to the Customer, subject to Customer’s payment for the Services. Service Provider may retain a copy of deliverables for legal and archival purposes. Any IP newly developed by Service Provider outside the Services remains its exclusive property, unless agreed otherwise by the Parties.

The Customer shall not use the Service Provider’s name, logo, or trademarks, including in any publication or report, without prior written approval.

10.  Miscellaneous:

10.1. Each Party undertakes to maintain the confidentiality of all the information and documents which it gained knowledge of during the negotiation and performance of the Contract. Information in the public domain is not considered as being confidential. Each Party may disclose confidential information if required by law, a court of competent jurisdiction, or any governmental or regulatory authority.

10.2. Each Party agrees to comply with the Service Provider’s ethics policies, available at https://www.eurofins.com/about-us/corporate-sustainability/governance/eurofins-core-compliance-documents/

Any violation of the stipulations of this article constitutes a breach of contract, which shall entitle the Service Provider to suspend and/or terminate the Contract.

10.3. The Parties shall act in accordance with the applicable data protection and privacy laws to the extent that those obligations are relevant to the Contract. Any data sharing or data transfer agreements required will be incorporated into the Contract. 

10.4. The Parties shall notify the other in writing, as soon as possible and without undue delay, upon becoming aware of any Personal Data Breach in respect of any Personal Data under the Services.

10.5. The Service Provider shall not be liable for any delays, non-performance, or failure to meet performance objectives, nor for any additional costs (including inflation) beyond the Service Provider’s reasonable control, including in cases of Force Majeure (e.g. Acts of God) or governmental requirements. The Parties shall, in good faith, agree in writing on necessary adjustments, including deadline extensions and cost coverage based on supporting documentation. If no agreement is reached within one (1) month of initial discussions, the Service Provider may terminate the Contract. The Customer shall compensate the Service Provider for services performed and reimburse all costs and expenses, including a proportionate share of the Service Provider’s profit margin related to those services.

11.  Disputes and governing law:

In the absence of an amicable resolution, any dispute relating to the Contract shall be submitted to a court of competent jurisdiction in the place where the Services are performed. The law of the jurisdiction in which the Services are performed shall be applicable. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to the Contract.