Eurofins PSS delivers scientific laboratory management and testing solutions at the client’s site when needed the most

by Lisa Collins, PSS US West Coast Business Development Specialist, LisaCollins@eurofinsUS.com; Carolyn Garrett, PSS US East Coast Principal Business Development Specialist, CarolynGarrett@eurofinsUS.com

Client’s Challenge

At the onset, the international crisis of COVID-19 was impacting clients’ employees ability to work on-site. Clients did not have existing policies and procedures in place to support employees that needed to remain onsite and those that now had to work remotely.

One PSS client in the eastern US tapped into our policies and procedures while developing their own. PSS has a long standing, strong working relationship with this client and is part of their response team. While the Client was working to define what COVID meant on-site, they recognized PSS Senior Leadership was a step ahead and initially replicated our procedures.

Our Solution

One example is Eurofins PSS had contact-tracing logs well before the client and required all PSS personnel wear masks on-site. Initially, monitoring and reporting via self-entry in spreadsheet logs was proving to be slow and cumbersome so once again Eurofins PSS pivoted to improve the process. A Eurofins PSS Leader created a SharePoint site, which made the process quicker and more efficient. This led to a lean project, which saved the client nearly $80,000 by reducing time and eliminating steps within the contact/travel logging process. The utilization of a SharePoint site fully eliminated our employees logging on to Citrix, emailing the files, data compilation for all leaders and senior leadership, and allowed PSS to have 24/7 access to the most up to date records. As it is a daily task for our team members, even saving a few minutes a day (for nearly 100 employees) had a massive impact on our site’s productivity (not to mention making such a critical action more efficient and less stressful for our teams).

As a result, the Client derived their own form to streamline. The Client expressed gratitude as other vendors on-site were not even contributing to the safety of the site. Approximately 60% of our PSS staff has continued working on-site through COVID and this site expanded to address client urgencies associated with COVID.

Keys to our success – why was it successful?

Eurofins PSS worked proactively and swiftly with this Client, pivoted, innovated and stayed ahead with business continuity to ensure continuing services through COVID. Although this has been a challenging time, through collaboration and mutual trust, this PSS Client is “over the moon” with our innovative solutions. Our collaboration has continued and progressed to situations such as clients consulting PSS proactively in best practices, managing work-life operational challenges with childcare, and return to school scheduling challenges. Our motto “Find Great People, Take Great Care of Them, And They in Turn Will Take Great Care of Our Clients” drives everything we do in PSS. Eurofins PSS is more than just an on-site vendor. PSS is a strategic partner fostering an environment of innovation that fuels a plethora of leading edge solutions with the ultimate goal of supporting our clients with our shared vision of improving and saving lives. For more information, visit: www.eurofins.com/biopharma-services/producttesting/services/professional-scientificservices/